bd9i Privacy Policy

Welcome to the bd9i website and all related services. This Privacy Policy ("Policy") explains how bd9i ("we", "us" or "the Platform") collects, uses, stores, discloses and protects your personal information.

By creating an account at bd9i.cam, using our services or accessing our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services.

This Policy applies specifically to users in Bangladesh and governs all personal data processing activities related to our services. We follow the highest standards in data protection and treat your privacy as our top priority.

To provide you with services on the bd9i platform, we need to collect certain personal information. We collect only what is necessary and avoid gathering information that is not required.

2.1 Registration Information

When you create an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only for users aged 21 and above)
• Email address
• Mobile number
• Username and password

2.2 Financial Information

For deposit and withdrawal transactions, we may collect the following information:

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction amounts and history
• Account verification details

Important: We never store your full payment account PIN or password.

2.3 Technical Information

Information collected automatically while browsing the site:

• IP address
• Browser type and version
• Device type and operating system
• Cookie and session data
• Site usage patterns and preferences
• Referral URL

2.4 Identity Verification Information (KYC)

For security and fraud prevention purposes, in certain cases we may request identity verification documents:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Selfie with identity document

bd9i uses the information collected from you for the following purposes:

• Creating and managing your account
• Processing betting, gaming and financial transactions
• Managing deposit and withdrawal services (bKash, Nagad, Rocket)
• Providing customer support
• Preventing fraud and unauthorized access
• Ensuring age verification (21+ policy)
• Meeting legal obligations
• Improving platform functionality
• Providing a personalized experience
• Sending information about promotional offers and bonuses (subject to consent)

We use cookies and similar tracking technologies on the bd9i website to improve your browsing experience and ensure the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions and ensuring security. The site cannot function properly without these cookies.
• Functional Cookies: Used to remember your preferences (such as language and display settings).
• Analytical Cookies: Help us analyze site usage patterns and improve our services.
• Performance Cookies: Monitor page loading speed and site performance.

4.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, please note that disabling certain cookies may cause some site features to not work properly. Continuing to access our site will be taken as your consent to the use of cookies.

We give the highest importance to the privacy of your personal information. We do not share your information with third parties except in the following limited circumstances:

5.1 Service Provider Partners

To operate bd9i's services, we work with certain trusted third-party service providers, such as payment processors, technology services and security verification organizations. Only the information necessary for those partners to provide their services is shared with them, and they are required to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to legal requirements, court orders or lawful requests from government authorities. Information may also be shared in connection with investigations into fraud, money laundering or other illegal activities.

5.3 Business Transfers

In the event of a business merger, acquisition or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the new entity will be required to follow this same Privacy Policy.

bd9i uses industry-standard security technologies and practices to protect your personal information. Our security framework continuously protects your data from unauthorized access, modification and disclosure.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between your device and our servers is protected by 256-bit SSL encryption.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Firewall and DDoS Protection: Advanced firewall systems protect our servers from cyberattacks.
• Two-Factor Authentication (2FA): Available as an additional layer of account protection.
• Regular Security Audits: Our systems undergo regular security testing.

6.2 Organizational Safeguards

• Only authorized personnel can access your information.
• All staff are bound by confidentiality agreements.
• Staff receive regular training on data protection.
• A rapid response plan is in place in the event of a data breach.

Please note, however, that transmitting information over the internet is not completely secure. We strive to ensure the highest level of protection, but no system can claim to be 100% secure.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

• Active Accounts: For the entire duration that the account remains active.
• Closed Accounts: Even after an account is closed, information is retained for a specified period in accordance with legal obligations.
• Financial Transaction Records: Retained for the long term for financial audits and dispute resolution.
• KYC Documents: Identity verification documents are retained in accordance with applicable law.
• Cookie and Session Data: Automatically deleted after a session ends or once the set period has elapsed.

At the end of the retention period, information is securely deleted or anonymized in a way that you can no longer be identified.

As a bd9i user, you have the following rights over your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

8.2 Right of Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected. We will update your information as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may be necessary for us to retain certain information for a specified period due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted, particularly when the accuracy of the information has been questioned or the processing is considered unlawful.

8.5 Right to Withdraw Consent

Where processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of your rights, contact us at [email protected]. We will endeavor to respond to your request within 30 days.

The bd9i platform may integrate game providers, payment processors and other third-party services. These organizations have their own privacy policies and we are not responsible for their data collection and use practices.

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI — process certain technical information while delivering their games. This data processing is governed by their own privacy policies.

We recommend that you read the privacy policy of any third-party service before using it.

bd9i is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please notify us at [email protected].

We may update this Privacy Policy from time to time. Before changes take effect, we will notify you in the following ways:

• By posting a notice on the website.
• By sending a notice to your registered email address (for significant changes).
• By updating the "Last Updated" date at the top of the page.

If you continue to use bd9i after the updated policy has been published, it will be assumed that you have accepted the changes. We recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will take your concerns seriously and try to resolve them as quickly as possible.

Our data protection team is available 24/7 to assist you. Contact us directly for any privacy-related requests or complaints.